Effective loss adjusting is influenced by many factors, including technology and the skill of those at the helm. The dynamic between specialised experience and cutting-edge technology is actively reshaping loss adjusting.

In a recent conversation, Steven Walsh, Chief Client Officer and Tim Allan, Operations Manager – Project Management and Loss Adjusting, explore how Gallagher Bassett claims professionals contribute a unique level of understanding and experience to the field of loss adjusting. They also delve into the technological advances that not only differentiate Gallagher Bassett but also contribute to shaping the possibilities within the broader industry.

Steven Walsh (SW): What sets Gallagher Bassett apart in the realm of loss adjusting?

Tim Allan (TA): One of the key factors that set Gallagher Bassett NZ apart in the realm of loss adjusting is the high percentage of loss adjusters with building qualifications.

In an industry where precision and in-depth understanding are paramount, having professionals with backgrounds in construction and engineering is a game-changer. That’s why we prioritise a workforce of loss adjusters with relevant building qualifications which provides them with a solid foundation to assess and understand the intricacies of property claims.

Hands-on experience in a number of sectors is also invaluable when it comes to navigating the complexities of insurance claims. Our emphasis on real-world experience means our team approaches each claim with a nuanced understanding, ultimately expediting the claims process and enhancing the accuracy of assessments.  

SW: How has technological innovation reshaped the landscape of loss adjusting?

TA: Technological advancements have had a huge impact on loss adjusting in recent years. Drones, for instance, are increasingly being used to evaluate damages, assess loss and gauge insurance risks in regions that are frequently challenging or inaccessible.  Advanced inspection techniques, such as Gallagher Bassett’s GB Live - sophisticated video technology facilitating remote, unobtrusive site visits - have significantly expanded the industry’s scope of possibilities. While traditional site visits remain essential, GB Live means we can deliver value at every stage, ensuring optimal resource deployment when needed and empowering immediate and well-informed decision-making.

Undoubtedly, technological advancements streamline the loss adjusting process, driving swifter claims resolution. GB Live, with its capability to remote site visits, underpins technology’s role in loss adjusting efficiency. However, the human element is also indispensable for navigating larger and more complex claims when human intuition and empathy can support a holistic understanding of the situation.

The loss adjusting process is at its most efficient and accurate when technology and human expertise work in tandem. For example, all Gallagher Bassett loss adjusters are equipped with the latest iPad Pros which enhances their agility during on-site assessments as live updates can be provided in real-time. Similarly, our team use assessment tools that integrate with Lidar technology to deliver dynamic 3D floor plans that mimic the experience of viewing the damage in person. As a result, we’re able to accurately assess costs and provide our partners with a comprehensive and easy to use insight into the situation, making the entire process more transparent and effective.

SW: What benefit does outsourcing loss adjusting bring?

TA: Partnering with Gallagher Bassett goes beyond the use of advanced technologies like GB Live. It equips insurers with essential tools and insights necessary to navigate loss adjusting successfully, fostering a collaborative relationship between technology and human experience. The reciprocal relationship between cutting-edge technology and human expertise ensures a comprehensive and nuanced approach to loss adjusting, ultimately leading to more effective and empathetic resolutions for insurers and policyholders alike.

Gallagher Bassett’s team of loss adjusters are armed with the technology and deep expertise that make them a trusted partner for efficient and accurate loss adjusting. Contact our team to see how partnering with Gallagher Bassett can see your business succeed.